Frequently Asked Questions (FAQ)

Delivery & Shipping

Q: Can I choose a specific delivery date, time, or courier?
Unfortunately, we do not offer scheduling of delivery times or allow selecting a specific courier. We use trusted courier services to ensure the safe delivery of your orders.

Q: How can I find out the shipping cost?
You may add your desired product(s) to the cart and proceed to “Checkout” (without paying) — the shipping cost will be displayed before confirming your order.

Q: I received a tracking number but cannot see any updates. What shall I do?
This may be because your order has just been dispatched and the courier system hasn’t updated yet. Please try again after 24 hours, or contact us if you still don’t see any status update.

Q: What happens if the courier cannot deliver to my address?
If the courier cannot deliver after two attempts, your order will be canceled, and the parcel will be returned to our warehouse. In such cases, we may ask you to place a new order and cover shipping again (if applicable).

Q: What are your estimated delivery times?
Peninsular Malaysia: 5 to 7 working days after dispatch.
Sabah & Sarawak: 7 to 14 working days.
Remote Areas: Additional 2 to 3 working days.
During peak seasons or promotions, delivery may take longer than usual.

Q: Do you offer free shipping?
Yes — for orders above RM150 within Peninsular Malaysia, free standard delivery applies (subject to parcel weight or size limits).

Q: What if I enter an incorrect address or there is missing contact info?
We are not liable for parcels lost or misdelivered due to erroneous or incomplete shipping details. Please double-check your address, postal code, and phone number before placing the order.

Q: Do you ship to P.O. Box addresses or multiple addresses in one order?
No, we currently do not support delivery to P.O. Boxes or multiple addresses in one order. Please place separate orders for each delivery address.

Orders

Q: When will my order be processed?
Once payment is confirmed and all order information is complete, we will process your order and prepare it for shipment. Orders are typically handled within 1–3 working days, unless stock constraints or promotional volumes delay processing.

Q: Can I cancel or modify my order after placing it?
If your order hasn’t been processed or dispatched, please contact us immediately. Once the order is packed or shipped, modifications or cancellations may no longer be possible.

Q: What if the item is out of stock after I place an order?
If an ordered item becomes unavailable, we will notify you and offer options such as a refund, alternative items, or backorder if applicable.

Returns, Exchanges & Refunds

Q: How do I request a return or exchange?
You may submit a return or exchange request by contacting our customer support with your order number, reason for return, and photos of the item and packaging. For items that are defective, damaged, or incorrect, please make the request within 3 days of receiving your parcel.

Q: What are the conditions for return?
To be eligible, the product must be unused, in original condition and packaging, and include all accessories and proof of purchase. Items showing signs of use, missing parts, or those classified as non-returnable (e.g. consumables, opened electronics) are not accepted.

Q: How soon will I get my refund?
After we receive and inspect the returned item, we will notify you of approval. Refunds are typically processed within 7 to 14 working days, depending on your original payment method and bank processing time. Shipping costs are non-refundable, unless the return is due to our error (e.g. wrong or defective item).

Q: Can I exchange an item instead of a refund?
Yes — for identical products (same model and specification) and depending on stock availability. If the item is sold out, we will issue a refund instead.

Warranty

Q: Do your products come with warranty coverage?
Yes, many of our hardware items include a manufacturer’s or supplier’s warranty. The duration and scope of the warranty depend on the product. Please refer to the warranty details provided on the product page or packaging. For warranty claims beyond the return period, contact us with proof of purchase and defect details.

Account & Payment

Q: Why do I need an account to place an order?
Signing up allows you to track orders, view history, manage returns, and get faster support. It also helps us ensure security and accountability in transactions.

Q: I forgot my password — what should I do?
Click “Forgot Password” on the login page. You will receive instructions via your registered email to reset the password.

Q: What payment methods do you accept? Is it secure?
We accept major credit/debit cards, FPX online banking, and selected e-wallets. All payments are processed securely through well-known third-party payment gateways using encryption.